Understanding MercadoLibre

There are 12 replies in this Thread which has previously been viewed 949 times. The latest Post (November 2, 2023 at 2:00 PM) was by UK Man.

    Yesterday I bought a clothes hanger (tender) on ML because it had a huge discount (40%) and was listed at 19.109 pesos with 2 items left in stock.

    This was around noon and the ad said that there was same day free delivery if paying within 2 hours. Well, as life had it, I was unable to get up for a hour or so (read= Serafina was sleeping on my lap), then I went to the PagoFácil to pay. After less than a hour the seller cancelled my purchase with the reason "item out of stock" and the money was credited on my MercadoPago account shortly thereafter. When I clicked on the ad, it was still for sale, just for 32.000 pesos and with 48 units left in stock.

    I thought it was a case of too good to be true. Later on, I was still browsing on ML and the same ad popped up, again at 19.109 pesos. So I went, again, to the PagoFácil to pay. It was 6 PM and the purchase this time was not cancelled. I received a notification saying that it would delivered the next day (i.e. today) between 12 and 21.

    I don't understand what happened. Perhaps the seller cancelled because it was too late to dispatch it on the same day? Was it because it was raining? I am not sure because it is too big to deliver on a bike, anyway. Any insight is appreciated.


    Quote from serafina

    I don't understand what happened. Perhaps the seller cancelled because it was too late

    Report it using the help feature then down to talk to person option. It will be chat or only email in the off-hours. Complain and they might force the seller to do something, or at least give you a generic ML coupon for future purchase.

    My missus uses ML a lot. I'm pretty sure something similar happened to her once or twice judging by the amount of cursing she done when it happened. She now tends to stick to buying from sellers she's dealt with in the past and knows can be trusted.

    I used to look and buy the odd thing now and again using her account but haven't for a couple of years.

    Quote from GlasgowJohn

    The good lady bought a few packs of triple-ply toilet paper

    They sent the double-ply - version.

    She complained - got her cash back - and they told her to keep what they sent.

    I didn't even know you could get triple ply. The missus buys Elite from the mayorista when they have it....lots piled up in the garage the now. Won't last long with her though. ^^

    Quote from UK Man

    I didn't even know you could get triple ply. The missus buys Elite from the mayorista when they have it....lots piled up in the garage the now. Won't last long with her though. ^^

    Sensitive bums here in this house...

    We are ex Eliters here but have now gone Unbranded triple ply.

    Quote from Rice

    That’s a very customer-oriented way of doing business that is rare here. A company to continue buying from.

    There is a price point in ML where it doesnt interest the supplier to receive the merchandise back - still trying to find the exct point though...

    Edited once, last by GlasgowJohn: Merged a post created by GlasgowJohn into this post. (November 2, 2023 at 1:27 PM).

    Quote from GlasgowJohn

    We are ex Eliters here but have now gone Unbranded triple ply

    I went and checked the brand in the bathroom and I was wrong. It's not Elite it's Elegante. Doesn't say how many ply it is but each roll is 120 metres long. I didn't have any problems using it earlier.