As I mentioned in a previous thread, we are furnishing a small apartment to rent, so we are on the hunt for a variety of goods.
This week I had a pleasant/unpleasant experience with the purchase of an electric kettle (pava eléctrica). After much research in advance on Mercadolibre, I was set on a stainless steel one (for aesthetic reasons) with both mate and boiling temperature set (for practical reasons).
I was made aware from comments/reviews on ML that many kettles that feature the temperature switch are Chinese crap and don't work. This one I bought from Rex, Yark brand, was not available on ML and had no review, however it was advertised as having "corte mate", which I interpreted as in "it shuts off once it reaches the temperature to pour a mate". Apparently, that was not what it meant.
My kettle had three issues:
1) the mate temperature is 85°C according to the instruction leaflet, but it was boiling anyway
2) the stainless iron chassis became friggin' hot
3) the kettle didn't shut off once it reached the temperature. This is a feature thought for those who want to keep their water hot for prolonged time. However, my husband didn't understand this and he kept the EMPTY kettle on for all of the afternoon. Which is a huge safety risk, if you ask me.
The pleasant experience was that once I emailed Rex to inquire on their return policy, they replied in 15" saying to bring the item to any of their stores. And to add up to the positive return experience, the guy at the store barely looked at it, and didn't try the item. They just swiped again my card, made me sign a return paper, and I got my money back immediately.
Less pleasant was to find out that there isn't much better on the market in Argentina at the moment. My SIL is traveling abroad next week and when I looked on Amazon Mexico, all of the kettles looked from the future, compared to those sold in Argentina. I had my eyes on a digital kettle by Black & Decker that my BIL owns and that he bought here many years ago, but it has been out of stock for two years. The only digital ones left are reported to have electronics issue after one year of use (local brands). Some days, my love of Argentina takes the form of anger...