Coming from a country where we always try to make things work better (except bureaucracy and politics - we don't do great on abstract issues), I am appalled by the lack of desire to improve / make things better. I am talking about small daily stuff like having a pipe not leaking and upgrading something when it is time to replace it.
We had a little adventure today: the faucet on the terrace had be leaking for a while (with great enjoyment of Serafina the cat) and we called the plumber to replace it. My husband had one task: buy the replacement faucet. Three years ago we bought a garden dual faucet: one for the garden hose and the other to wash hands. However, the new one we bought was leaking all over, we replaced it and it was still leaking. So, I wanted to kill two birds with one stone and I told my husband he should have bought a dual faucet at the ferreteria. He said the man of the ferreteria said he didn't have the dual faucet, so my husband bought the single one (Why? Because... )
I looked up on Mercadolibre and there are dual models like this one.
However, my husband managed to buy one with two knobs without even thinking it would be hard to turn with dirty hands.
Anyway, the plumber who had to come at 6 PM arrived at 8 PM and installed it. When I went upstairs, I noticed that it was so close to the wall, that it was impossible to turn the knob. I asked to the plumber if he hadn't a spare to move it a little further from the wall, and he didn't. At 8 PM, I had nowhere where to buy the missing piece. One step forward, two backwards.