We got our car back today..months after we took it in for repair.

You may remember the missus got stuck in floodwater while driving our new Renault Oroch in November. Thankfully her insurance policy covered such an event so they agreed to cover the cost of engine repairs to get it up and running again....the car was still under warranty which probably helped plus the fact her and her mother have never claimed in all the years they've been with the same company.

The same positive view can't be said of the Renault dealership who really weren't at all interested in repairing it even though the car was still under warranty plus the insurance company agreeing to cover the whole cost. So huffy were Renault about it in the end she had to get a lawyer to have a little word in their ear before they backed down and agreed to take it. The original estimated time of repair was going to be three months however with more encouragement from the lawyer they finally completed it in two.

The missus says she will never have a Renault car again.

Quote from GlasgowJohn

Make sure you take it back if its not running properly....

Don't worry she will.

She demanded a full print out of the work done on it just incase something happens. One of managers was fine to deal with however the older guy in charge is a miserable bastard.

I think the fact it was repaired while under warranty works in her favour. Which might explain their arsey attitude from the beginning.

Quote from JAN

.......and in meantime China builds a hospital for thousands of people infected with the corona virus, from scratch, in 10 days!!!!

The garage blamed Christmas for not being able to do it quicker and that was back in early November.

Quote from Splinter

I'd be interested to know what they did exactly. What parts were replaced for example.

And as far as insurance is concerned, I'm surprised they were so uncooperative since insurance claims are a sure fire hit for repair shops to scam the insurers over here.

As to what work was actually carried out you have to assume it's what was printed out on the itemised bill which the insurance company will also receive. It'll be up to them to question if it was necessary or not. I do know a part of the engine was sent to another local company to fix as this mob couldn't do it.

Given the impression I got was that this dealership is run by a bunch of chancers it wouldn't surprise me at all if they scam the insurance company...probably the norm here anyway.

Quote from Splinter

Your local Renault dealer

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Thankfully it hasn't broken down since we got it back!! Early days right enough.

We shall see....Ford seems to be the wife's preferred brand. She's taken a dislike to Renault because of her silly decision to drive it through water thinking as it was a pick-up it should be capable of doing anything. The first time she engaged the 4 wheel drive feature on a sodden dirt road she nearly put us in a ditch!!