You may remember the missus got stuck in floodwater while driving our new Renault Oroch in November. Thankfully her insurance policy covered such an event so they agreed to cover the cost of engine repairs to get it up and running again....the car was still under warranty which probably helped plus the fact her and her mother have never claimed in all the years they've been with the same company.
The same positive view can't be said of the Renault dealership who really weren't at all interested in repairing it even though the car was still under warranty plus the insurance company agreeing to cover the whole cost. So huffy were Renault about it in the end she had to get a lawyer to have a little word in their ear before they backed down and agreed to take it. The original estimated time of repair was going to be three months however with more encouragement from the lawyer they finally completed it in two.
The missus says she will never have a Renault car again.