Customer service stories

  • Indeed....but hardly a surprise given what else goes on here.

    Well, I would imagine they'd be pretty hungry for clients after 4 month stop. Not to mention the staff they had to keep paying while earning no money during the quarantine.

    The 'wrong' hair salon 40 meters away had the owner outside smiling and waiting for some client to come in.

  • Do you think the ones that haven’t opened are permanently closed, UK Man ?

    Maybe the tenants haven't been paying the rent and the owners won't allow them to open until they come up with some cash.Two of our tenants closed over the lockdown period. One was a mobile shop ran by an arsehole who I suspect was up to something dodgy so we were glad to see the back of him. The other was ladies clothing who was a great tenant. Luckily for us her friend took over the shop. She refurbished it and is doing very well by all accounts.

  • Oh Happy Day! Our 3-wk wait for the refrigerator service guy ended this morning! We can finally have milk in the refrigerator that lasts more than a day!


    The bill was an even $1,000 USD. For a repair of that magnitude (took 65 minutes), wouldn’t you think the repairman, who owns his own business, would have been eager to bump it up on his schedule by a couple of weeks?


    I’m bitching about this in order to demonstrate that Covid-19 is the great equalizer: US service is currently on a par with Argentina’s.

  • Glad to hear you got the fridge fixed. Nothing like sour milk.

    Today I had to do a tramite/paperwork exercise for a customer at the dept of justice and human rights on Paseo Colon which is not something I would normally wish to do, but having an appointment helped.

    Anyway, I also had to photocopy some documents a couple of blocks away which was easy and my temp was taken by a policeman before entry (so many government buildings are manned by police?)

    and although I didn't have to wait long, I was reminded of a government dept straight out of 1984. Oppressive and forbidding with long rows of cubicles manned by miserable and officious employees who would probably rather be somewhere else. Like on a beach, far, far away.

    Customers get charged extra per 30 mins for stuff like this and at least I didn't have to wait long.

  • Oh Happy Day! Our 3-wk wait for the refrigerator service guy ended this morning! We can finally have milk in the refrigerator that lasts more than a day!


    The bill was an even $1,000 USD. For a repair of that magnitude (took 65 minutes), wouldn’t you think the repairman, who owns his own business, would have been eager to bump it up on his schedule by a couple of weeks?


    I’m bitching about this in order to demonstrate that Covid-19 is the great equalizer: US service is currently on a par with Argentina’s.

    One thousand dollars just to have it repaired?

  • Yep. The dealership, who couldn’t make the repair themselves, had estimated it at $1500 to $1800, so we were actually relieved that the actual cost was lower, not higher. Crazy.

  • Yep. The dealership, who couldn’t make the repair themselves, had estimated it at $1500 to $1800, so we were actually relieved that the actual cost was lower, not higher. Crazy.

    Must be a top of the range fridge. I could buy at least 5 new fridges for that amount of money. ^^

  • The story isn’t over yet. The temperature inside the fridge is the same tonight as it was before he came.

    The repair man wasn't Argentine was he? ^^

    UK Man , aren’t you lucky to be in Argentina! There aren’t any $200 new refrigerators in the US.

    Probably aren't any here either. Could you not just have bought a decent new one for less than $1000?

  • Of course. But this one is built into the kitchen cabinetry. We could always buy a lesser brand, but then 1) we would have to have wood workers come replace that end of the kitchen (2021? 2022?), and 2) we wouldn’t have the brand we prefer.


    Anyway, all of this is to say I never meant to bring that decision into the discussion; I just wanted to point out that, while customer service in Argentina leaves much to be desired, I think there is also some long-distance romanticizing of the GREAT service in other countries.

  • Of course. But this one is built into the kitchen cabinetry. We could always buy a lesser brand, but then 1) we would have to have wood workers come replace that end of the kitchen (2021? 2022?), and 2) we wouldn’t have the brand we prefer.


    Anyway, all of this is to say I never meant to bring that decision into the discussion; I just wanted to point out that, while customer service in Argentina leaves much to be desired, I think there is also some long-distance romanticizing of the GREAT service in other countries.

    ''built into the kichen cabinetry''...I like it!!


    You're certainly right about great service in other countries being a fallacy. I think the difference here compared to the UK is the ability to get repairmen here who can and are willing to come and repair old stuff. We have gas heaters that are as old as me yet whenever they go on the blink our man is willing to come and fix it. I suspect in the UK they either couldn't be arsed or wouldn't know how to fix it as everything is more modern there.