Yesterday I went to a computer shop in Belgrano to buy a laptop on behalf of a client, having arranged everything beforehand - the price, reserving the laptop etc etc.
Anyway, I turned up with a very large amount of cash, the laptop was put on the counter for me to inspect, I gave the go ahead and the manager indicated that I should follow him two or three yards over to the cashier section so that he could put the notes through a counting machine, which was in public view on a shelf in front of the cashier desk.
So I wandered over parallel with him, watched the notes go through the machine, not realising that less than a foot in front of me, a woman was sitting at a desk, presumably the cashier clerk.
At the precise moment I noticed the woman, I heard her say in a very aggressive tone "Sir, move away, you're not allowed to be in this area."
So I said, "Pardon me?"
This time much louder and more aggressive, she said, "I said move away!"
Now, there were no signs, no glass partition, no warning messages, painted lines or anything indicating that I was trespassing and I was a little miffed by her attitude, to say the least. I was also towering above her, so I kind of had the advantage in one respect.
So I replied, "I'm actually spending a lot of money in this shop at the moment and that's not really how you should talk to customers."
Two customer service chaps, the manager and a couple of other women further down the corridor were listening to this and the silence between the exchanges was noticeable.
So she said, "Move away!"
No indication of please or thank you at all. Just nasty, aggressive and she was literally barking the words at me.
So I replied, "Basta! (enough!)", but she wouldn't let go and told me not to be so rude (maleducado) and again to move away.
Clearly this was going nowhere, so this time I shouted 'basta!' to her one more time and moved back to my original position, where I concluded the deal with the manager in complete silence and asked him to meet me outside.
I told him that if this had my first visit to his shop, I'd have walked away and he'd never have seen me again. The fact is that I know the shop well, the prices are incredible and they stock exactly what I need.
He said that perhaps she'd had a rough night or something and brought her problems to work, which kind of told me a lot about the woman actually.
I said I couldn't give shit about all that crap and that he needs to give her a good talking to, at which he apologised and promised that the next time, we would conduct the business in his office.
I thanked him and left, grateful that I hadn't completely lost my rag. I could quite easily have sworn at her in English, but I didn't, even though I was tempted, but certain words even carry over by their context and tone, so it really would have been nasty.
Either way, customer service here can be quite appalling at times and I sincerely hope that Mr Manager gave her a f**ing good bollocking.