Now that we have Claro as our ISP and phone provider, I'm now trying to get our Telecom phone service disconnected. For some strange reason***, I always knew this wasn't going to be an easy task, so this is how it's proceeding so far.
We have tried several times over the least few weeks by dialling 112, but on each occasion the line goes dead having pressed a series of buttons to get to customer service.
At Telecom chat we are told to contact them via Facebook and Twitter, but on each of those, they never bother to even reply or acknowledge our request. Robots?
Since Adri is so busy with tax returns, I decided to take hold of this myself with a vengeance, since, with every week that goes past, we're paying two phone bills.
I then discovered a government page stating that it's now much easier (?) to have a service disconnected following a new law published on 28th July 2018, whereby telecoms companies have to provide a button on their websites for customers to request a disconnect service.
I then went back to Telecom's website, logged on and found the tiny words solicitud de baja, filled out the form with an email address/mobile and it was sent.
What I didn't like was the fact that I received no acknowledgement of the request or any idea of when the service would be disconnected whatsoever, although I wasn't entirely surprised by this lack of detail.
I then went back to Facebook and Twitter yet again and sent messages that I knew would never be read (by robots as per Telecom chat) to no avail.
Once I get the bit between my teeth, I generally never stop, so I'll be on at them constantly from now on and if I get no luck online or on their 112 service, I shall have to pay them a visit at one of their many local branches.
Pretty abysmal reviews on Google:
That is sure to be lots of fun.
***I had a very unpleasant experience with Telefonica in 2009 whereby I was unable to have the service disconnected because they wouldn't allow me to pay the bill. I even had to go to their office in Bella Vista located in the ass hole of BA near Moreno and still couldn't pay the bill so they wouldn't disconnect me, resulting in court orders and my name going on the Veraz credit rating agency as a bad debt. That little experience was a complete nightmare that took months of my time and was never sorted out.