ABC News:
“American Airlines is telling employees to think twice before rebooking stranded customers (on delayed flights) .... A new policy at American directs airport agents not to rebook economy passengers on competing airlines — with no stated limit on how long they must wait for a seat on another American flight....
By contrast, American told agents in late September to help the airline's best customers get to their destinations quickly, even if it means putting them on Delta or United.
Elite-level members of American's frequent-flyer program and people who bought a first-class or business-class ticket can be booked on another airline if they face a delay of at least five hours — and even sooner for the highest level of elite customers.”
Because American is the world’s largest airline, we can expect that this policy will spread to others.
