I have seen porteros working for months, but our encargada never came back since March. A neighbor is doing the cleaning of the communal areas once a week. My husband does our floor once a week. Of course, nobody asked and nobody else offered. I guess Mrs. Rita is old, cardiopathic, and severely overweight, so she fit too many at-risk checkboxes to ever come back. I don't mind paying her while she is not here, but I'd like the administration to find a replacement (even if this would mean yet another expenses increase). Now we are paying with 0 result, at least if we pay more we get something in return.